Job Timeline (Ref 8331-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 03-Dec-2020Fault Diagnosed
Remote Beyond Repair
Postage Received
Returned - 14-Dec-2020
Repair Engineer : Martin Smith
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RCS-01A Remote Repair Details
Manufacturer : RCS-01A
Customers Fault Description : BUTTONS FAIL TO OPERATE FIRE, THE LIGHT DOES NOT OPERATE AT TOP OF CONTROLLER.
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on testing was confirmed to be dead.
On the IR led and oscillator was replaced but sadly the remote remained dead. The issue is now with the main IC which unfortunately is encased in resin (see image) which makwes a repair not possible.
We do however have clones available, these will function with the fire but do look different (see below for an image of the clone next to an original), these are priced at £20 plus £6 postage (same as a repair cost). To order please contact us on 0151 430 8033 / 07817039435 or we can send a paypal invoice but please let us know. Alternatively the payment button on this page is for the return postage to have the faulty remote returned.
Clone Image
Remote Images
