Job Timeline (Ref 8421-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 18-Dec-2020Fault Diagnosed
Remote Repaired
Payment Received
Returned - 05-Jan-2021
Repair Engineer : Martin Smith
LinkedIn Facebook
Please view complete details of this job on the rest of this page (scroll down if on a mobile)
Orbitsound Remote Repair Details
Manufacturer : Orbitsound
Customers Fault Description : I put in a new battery hoping that woudl make it work -but it doesn't! NO infra red visble when viewed with camera
Remote Fixer Repair Response (see below) :
This Sound bar controller arrived safely and on testing was confirmed not to transmit a signal on any button press.
When opened the issue was found to be due to a faulty terminal. One of the terminals was bent out of position meaning the battery was not touching it.
This was bent back into place and reinforced using solder. This restored full functionality.
Sound Bar Controller Testing Video
Remote Images
