Job Timeline (Ref 8448-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 29-Dec-2020Fault Diagnosed
Remote Repaired
Payment Received
Returned - 08-Jan-2021
Repair Engineer : Martin Smith
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RC01-008 / RC01-024 Remote Repair Details
Manufacturer : RC01-008 / RC01-024
Customers Fault Description : Both the On/Off button and the heater control have stopped working. Tried new batteries but they made no difference.
Remote Fixer Repair Response (see below) :
This electric fire remote control arrived safely and on testing was confirmed to be dead.
On opening the issue was found to be due to worn button contacts. Replacement button caps were fitted which restored full functionality.
The terminals had signs of contamination, these were cleaned up as a precaution.
Fireplace Controller Testing Video
Remote Images
