Job Timeline (Ref 8585-20)

A Timeline of this job can be seen below.

Arrived - 08-Jan-2021
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 20-Jan-2021
Repair Engineer : Martin Smith
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Nad HTRM Remote Repair Details

Manufacturer : Nad

Model : HTRM

Customers Fault Description : Just stopped working

Remote Fixer Repair Response (see below) :

This surround sound processor remote arrived safely and on testing was confirmed dead.

The dead issue was found to be due to a corroded battery terminal, this was cleaned up and re-plated which restored power.  It was then found that many of the upper buttons were non responsive.  This was due to worn contacts, replacement button pads were fitted which restored full functionality to all buttons.

Sound Bar Controller Testing Video

Remote Images