Socrates / multiglow Remote Control Repair

Job Timeline (Ref 8631-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Socrates / multiglow Remote Repair Details

Manufacturer
Socrates / multiglow
Customer's Fault Description
Simply not working
Remote Fixer Repair Response

This remote arrived safely and on testing was confirmed not to be responding from its button presses.  When opened this was found to be due to a detached button ribbon cable\ this was reattached and secured using hot melt glue which restored full functionality.

Fireplace Controller Testing Video

Remote Control Repair Testing Video

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Socrates / multiglow Remote Control - Front Image

Socrates / multiglow Remote Control - Back Image