Job Timeline (Ref 8631-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 13-Jan-2021Fault Diagnosed
Remote Repaired
Payment Received
Returned - 26-Jan-2021
Repair Engineer : Martin Smith
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Socrates / multiglow Remote Repair Details
Manufacturer : Socrates / multiglow
Customers Fault Description : Simply not working
Remote Fixer Repair Response (see below) :
This remote arrived safely and on testing was confirmed not to be responding from its button presses. When opened this was found to be due to a detached button ribbon cable\ this was reattached and secured using hot melt glue which restored full functionality.
Fireplace Controller Testing Video
Remote Images
