Willow Brook Remote Control Repair

Job Timeline (Ref 9153-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Willow Brook Remote Repair Details

Manufacturer
Willow Brook
Customer's Fault Description
Lowering the bottom part of the bed. The right bottom button.
Remote Fixer Repair Response

This Willowbrook remote arrived safely and on inspection the cable was found to be continuous in conductivity on all wires.

The conductivity of the button array was tested and no issue could be found and finally a component test was carried out but again no issue could be found.

It could be possible that there is an intermittent break in the cable but without reading an error a repair could be fruitless (the wire was stress tested with no issues found).  The common issue on these controls is that the wires break internally at the remote end, we then cut back the cable back by a couple of inches and re-solder the wire directly to the PCB but as we cannot read a fault this has not been carried out. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Willow Brook  Remote Control - Front Image