Job Timeline (Ref 9227-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 17-Mar-2021Remote Inspected
No Fault Found
Postage Payment Received
Returned - 25-Mar-2021
Repair Engineer : Martin Smith
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RCS-01C Remote Repair Details
Manufacturer : RCS-01C
Customers Fault Description : Remote not working at all, (I.e) none of the control buttons cause a response from the fire.
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on testing was found to be transmitting as per normal operation.
The controller was opened to check for defects but no fault could be replicated.
The "code" being transmitted was then tested and confirmed to be correct for the model.
It was therefore concluded that the issue may lay with the receiver itself.
Remote Images
