Job Timeline (Ref 9353-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 09-Apr-2021Fault Diagnosed
Remote Repaired
Payment Received
Returned - 21-Apr-2021
Repair Engineer : Martin Smith
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Mertik Remote Repair Details
Manufacturer : Mertik
Customers Fault Description : The red indicator light on the remote doesn’t flash and it’s not working any of the functions on the fire.
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on testing was confirmed to be dead. A replacement PCB was fitted which restored full functionality.
Remote Images
