Job Timeline (Ref 9440-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 19-Apr-2021Fault Diagnosed
Remote Repaired
Payment Received
Returned - 26-Apr-2021
Repair Engineer : Martin Smith
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Hormann HSE 2 Remote Repair Details
Manufacturer : Hormann
Model : HSE 2
Customers Fault Description : When I press the top button the light should come on and the door should open or close. However, the light doesn't come on and the remote is dead although the battery is OK. I have tried putting a new battery in but it makes no difference.
Remote Fixer Repair Response (see below) :
This remote arrived safely and on testing was found to be dead.
A SMD resistor was found to be OC. This was most likely from a incorrectly inserted battery (i.e. wrong polarity). The resistor was replaced and when adding a battery was then found to light up as per normal operation and send a RF signal.
A replacement Duracell battery was provided fitted on return.
Garage Door Controller Testing Video
Remote Images
