Job Timeline (Ref 9494-20)

A Timeline of this job can be seen below.

Arrived - 27-Apr-2021
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 04-May-2021
Repair Engineer : Martin Smith
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B&Q electric fire Remote Repair Details

Manufacturer : B&Q

Model : electric fire

Customers Fault Description : Buttons have stopped working.. Tired replacing batteries. When taken apart the buttons work temporarily

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on testing was found to be dead.

On opening there was signs that someone had carried out work on some breaks in the print around the LED.  This was reworked and also 3 other print cracks were found near the oscillator and the Battery terminal PCB points.

All print faults were reworked and full functionality was restored.  The retaining clips for the case were all broken prior to arrival which meant that the remote had to be glued back together

Fireplace Controller Testing Video

Remote Images