Job Timeline (Ref 9557-20)

A Timeline of this job can be seen below.

Arrived - 04-May-2021
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 25-May-2021
Repair Engineer : Martin Smith
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Dometic Heki 4 Remote Repair Details

Manufacturer : Dometic

Model : Heki 4

Customers Fault Description : Both not operating skylight

Remote Fixer Repair Response (see below) :

These two Skylight remotes arrived safely and on testing both were confirmed to be dead.

The terminals were found to be bad on both controls.  These were replaced / replenished which restored full functionality.  Please remember to remove the batteries whenever these controls are going into storage over long periods as the issues stem from battery leakages.

Window Controller Testing Video

Remote Images