Job Timeline (Ref 9777-20)

A Timeline of this job can be seen below.

Remote Inspected
No Fault Found
Postage Payment Received
Returned
Repair Engineer : Martin Smith
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Benchmark Electronics Hermes Remote Repair Details

Manufacturer : Benchmark Electronics

Model : Hermes

Customers Fault Description : Item was dropped and does not perform

Remote Fixer Repair Response (see below) :

This remote arrived safely and on testing was found to be transmitting on each button press.

The battery terminals were bent outward slightly but its not sure if this is what could have caused an issue.  These were bent back into position to make a more solid power supply.  As no fault could be replicated no charge except the return postage is required. 

Loft Ladder / Staircase Controller Testing Video

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