Job Timeline (Ref 9787-20)

A Timeline of this job can be seen below.

Arrived - 28-Jul-2021
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 06-Aug-2021
Repair Engineer : Martin Smith
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Electric fire Remote Repair Details

Manufacturer : Electric fire

Customers Fault Description : Nothing working

Remote Fixer Repair Response (see below) :

This remote arrived safely after 2 months in transit, the extreme delay on delivery was due to underpaid postage on the package.

On testing the control was found to be totally dead.  This was due to a faulty battery terminal.  A replacement terminal was fitted which restored full functionality. 

A Duracell CR2032 battery has been supplied fitted on return. 

Fireplace Controller Testing Video

Remote Images