Job Timeline (Ref 9791-20)

A Timeline of this job can be seen below.

Fault Diagnosed
Remote Repaired
Payment Received
Returned
Repair Engineer : Martin Smith
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VALOR DREAM 850 Remote Repair Details

Manufacturer : VALOR

Model : DREAM 850

Customers Fault Description : BUTTON OK TO PRESS BUT DOESNT START THE FIRE/GLOW OR HEATING , BATTERY HAS BEEN REPLACED AND REMOTE STILL NOT WORKING. FIRE/GLOW AND HEATING STARTS WHEN SWITCHED ON MANUALLY AT THE BASE OF THE FIRE UNABLE TO GET REPLACEMENT FROM FIRE STOCKIST

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on testing 2 of the buttons were non responsive.

This was due to worn button contacts.  Replacement conductive caps were fitted on each button which restored full functionality.

2 AAA Eveready batteries were supplied fitted on return.

Fireplace Controller Testing Video

Remote Images