Job Timeline (Ref 9809-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 07-Jun-2021Remote Inspected
No Fault Found
Postage Payment Received
Returned - 11-Jun-2021
Repair Engineer : Martin Smith
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Heki Remote Repair Details
Manufacturer : Heki
Customers Fault Description : Even with new batteries the remote does not work. New van for us. Managed to get it to open the roof once, struggled to get it to close and lights wouldn’t turn off, no red light on the roof outer. Had to power down the can you get lights off. It’s as if the batteries are flat but used several new ones so it’s not that.
Remote Fixer Repair Response (see below) :
This remote arrived safely and on testing was found to be transmitting as per normal operation. The control was opened and a component test carried out but no issue could be replicated.
It may be that the receiver is at fault or it may just need pairing with the receiver. For pairing instructions please click here - page 12
Remote Images
