Job Timeline (Ref 9840-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 10-Jun-2021Fault Diagnosed
Remote Repaired
Payment Received
Returned - 17-Jun-2021
Repair Engineer : Martin Smith
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Royal Cozy Fires Remote Repair Details
Manufacturer : Royal
Model : Cozy Fires
Customers Fault Description : Remote will not turn the glow or heat in using the remote buttons are also worn
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on inspection the facia was worn, this cannot be replaced as cosmetic parts are not available as spares and do not effect functionality.
On testing the remote was found to be dead. This was found to be due to 2 issues, the first was the oscillator was found to be faulty, a replacement was fitted which restored partial functionality.
It was then found that one of the buttons was faulty. A replacement button was fitted which restored full functionality (see testing video)
Fireplace Controller Testing Video
Remote Images
