Logitech Harmony Ultimate Remote Control Repair
Job Timeline (Ref 1052-1271)
Remote Beyond Repair
Item Arrived
Fault Diagnosed
Remote Beyond Repair
Awaiting Return Postage
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Logitech Harmony Ultimate Remote Repair Details
Manufacturer
Logitech
Model
Harmony Ultimate
Customer's Fault Description
The handset is completely dead, will not power up or charge. It shows no sign of life even when the USB cable is plugged in.
Potentially, I suppose, the USB power connection doesn't work so it doesn't power up or charge. But I don't know what the problem is.
This remote arrived and was found to be totally dead, a charge was attempted before opening but no functionality was found.
Upon opening the battery was found to be fully drained and was the first suspect. This was temporarily changed for another known working battery but sadly it did not rectify the fault.
Due to lack of schematics and complexity of this remote (its basically a full computer in mini form) we have been unable to repair this handset.
Remote Images
The above images show the actual remote control sent to us by the customer for professional repair services.