Tangent - Cinque 11188 Remote Control Repair

Job Timeline (Ref 1109-1335)

Remote Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer

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Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Tangent - Cinque 11188 Controller Repair services Customers Tangent - Cinque 11188 remote control sent for repair we fix Tangent - Cinque handsets
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Tangent - Cinque 11188 Remote Repair Details

Manufacturer
Tangent - Cinque
Model
11188
Customer's Fault Description
Remote was working before being put into storage (because of a house move) now seems to be dead? Have fitted new batteries (recommended by manufacturer) CR2025 and CR2032 - neither work

 

This remote arrived safely and well packaged with a button battery separate in another envelope.

Upon fitting the battery and testing the handset it was found to be not transmitting an infra red signal at all.

When the remote was opened the reason became apparent.  The battery terminal was flattened more than usual which meant that the battery was not in contact with it.

This is most likely due to it being in storage for a while but can also happen if a batter is inserted the wrong way round as it will cause the terminal to flatten further than normal.

The terminal was re-callibrated and a full clean of the pads / pcb was carried out.  Full functionality was restored.  I have also added a photo showing the correct battery orientation below for future reference as this problem can reoccur if the battery is inserted incorrectly in the future.

 

 Remote Images

tangent clnique remote control repair

tangent remote control repairs

battery placement remote

remote taken apart 

The above images show the actual remote control sent to us by the customer for professional repair services.