Vibradorm 00.103.213. 9950-owe Remote Control Repair
Job Timeline (Ref 1555-1830)
Remote Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
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Vibradorm 00.103.213. 9950-owe Remote Repair Details
Manufacturer
Vibradorm
Model
00.103.213. 9950-owe
Customer's Fault Description
A couple of weeks ago, the 'up' buttons for the bottom section stopped working. Then, the light stayed on carried on moving up and couldn't be used until it decided to stop. It also went back up on its own after I'd put it down! Last night the light just stayed on and didn't work at all.
I am Tetraplegic and cannot move so am completely dependent on my bed. I read that you send these back straight away - I would really appreciate a quick return
This Vibradorm remote handset arrived safely and on testing was found to be erratic in behavior, sometimes would work when a button was pressed, sometimes would transmit when no button was pressed etc.
When the controller was opened the reason became clear. There was a liquid spillage found all over the PCB and rubber button contacts (See Image).
This was cleaned up and full functionality was restored.
Remote Images
The above images show the actual remote control sent to us by the customer for professional repair services.