Vibradorm Not communicating with bed Remote Control Repair

Job Timeline (Ref 1620-1910)

Remote Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer

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Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Vibradorm Not communicating with bed Controller Repair services Customers Vibradorm Not communicating with bed remote control sent for repair we fix Vibradorm handsets
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Vibradorm Not communicating with bed Remote Repair Details

Manufacturer
Vibradorm
Model
Not communicating with bed
Customer's Fault Description
The power button works correctly. The other buttons seem to work correctly too but have no effect except on the only massage area which works that is the second area (second red led) out of 5. I checked with the other remote control than I own. Everything works correctly. So, I presume it only comes from this remote control.

 

This Vibradorm bed remote arrived safely from France.  On there wired remotes the cable is usualy the main problem, this was tested for continuity and all was ok, the controller was checked around all of the contacts which again were ok. A full component and internal continuity test was carried out but all testable components were reading within acceptable parameters.  Sadly this has meant that we were unable to find a fault / cause of fault.  

Remote Images

 front of vibradorm bed

The above images show the actual remote control sent to us by the customer for professional repair services.