Job Timeline (Ref 5051-5924)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned
Repair Engineer : Martin Smith
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BFM Europe Remote Repair Details
Manufacturer : BFM Europe
Customers Fault Description : remote chewed by dog, won't come on and 2 buttons missing
Remote Fixer Repair Response (see below) :
This fireplace control arrived safely and on inspection was damaged and missing 2 buttons.
On testing no signal was being emitted, this was due to a break in the print near the IR led. The print was reworked which restored full functionality.
A replacement case was fitted.
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