Job Timeline (Ref 5197-6101)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 11-Jan-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 22-Jan-2020
Repair Engineer : Martin Smith
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Verine Vertex Remote Repair Details

Manufacturer : Verine

Model : Vertex

Customers Fault Description : no lights when pressing buttons

Remote Fixer Repair Response (see below) :


This fireplace controller arrived safely and on inspection the remote was dead.  This was due to 2 issues, the first being a disconnected battery cable, the cable and clip was replaced.

The other issue was the buttons being faulty, all four buttons were replaced which restored full functionality.

Fireplace Controller Testing Video

Remote Control Repair Testing Video

Remote Images

verine remote repair

back of controller