Job Timeline (Ref 5197-6101)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 11-Jan-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 22-Jan-2020
Repair Engineer : Martin Smith
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Verine Vertex Remote Repair Details
Manufacturer : Verine
Model : Vertex
Customers Fault Description : no lights when pressing buttons
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on inspection the remote was dead. This was due to 2 issues, the first being a disconnected battery cable, the cable and clip was replaced.
The other issue was the buttons being faulty, all four buttons were replaced which restored full functionality.
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