Job Timeline (Ref 5197-6101)
A Timeline of this job can be seen below.
Verine Vertex Remote Repair Details
Manufacturer : Verine
Model : Vertex
Customers Fault Description : no lights when pressing buttons
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on inspection the remote was dead. This was due to 2 issues, the first being a disconnected battery cable, the cable and clip was replaced.
The other issue was the buttons being faulty, all four buttons were replaced which restored full functionality.
Fireplace Controller Testing Video
Remote Control Repair Testing Video