Job Timeline (Ref 5277-6184)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 06-Feb-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 10-Feb-2020
Repair Engineer : Martin Smith
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Rc01-008 Remote Repair Details
Manufacturer : Rc01-008
Customers Fault Description : The remote is not working at all. Both buttons do not work. Infrared led is also not turning on
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely from the Netherlands and on testing was found to be intermittent. When tapped the control would work and then not.
This is a common issue caused by faulty SMD capacitors that break at one end. Both were replaced which restored full functionality.
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