Job Timeline (Ref 5380-6301)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned
Repair Engineer : Martin Smith
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Mertik Maxitrol G6R-R4AUT & G6R-H4S Remote Repair Details
Manufacturer : Mertik Maxitrol
Model : G6R-R4AUT & G6R-H4S
Customers Fault Description : 3 months ago all functions worked normally except when we wanted to turn the fire on. This needed the remote to be touching the receiver aerial. For the last couple of days ago all communication between the remote and receiver has failed, even when the remote is touching the aerial.
Remote Fixer Repair Response (see below) :
This fireplace remote and receiver arrived safely and on testing the receiver was not responding from the remote control.
This was found to be a problem with the receiver itself, a 32.768khz crystal was found to be at fault. This was replaced which restored full functionality.
No problem was found with the remote.
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