Job Timeline (Ref 5563-6508)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 01-Apr-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 07-Apr-2020
Repair Engineer : Martin Smith
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Logitech Harmony Elite/915 Remote Repair Details
Manufacturer : Logitech Harmony
Model : Elite/915
Customers Fault Description : The directional down button has stopped working unless it is pressed really hard. Especially in relation to the up, left & right.
Remote Fixer Repair Response (see below) :
This Logitech controller arrived safely and on testing was confirmed to have a sluggish / unresponsive down button.
This was due to wear on the facia which meant that the button had to be pressed very hard. A replacement facia was ordered and fitted, normal functionality was restored.
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