Job Timeline (Ref 5621-6574)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 08-Apr-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 10-Apr-2020
Repair Engineer : Martin Smith
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Dimplex SKG20B Remote Repair Details

Manufacturer : Dimplex

Model : SKG20B

Customers Fault Description : The remote control has two buttons. On/off and heat control. The on/off button does not turn the fire off.

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on testing the power button would not respond.

On opening this was found to be due to a tiny crack in the print near the main IC.  The print was reworked which restored full functionality. 

Fireplace Controller Testing Video

Remote Control Repair Testing Video

Remote Images

dimplex remote repair

 back of controller