Job Timeline (Ref 5779-6766)


All repairs are fixed price at £20 plus postage
Remote Returned to Customer


A Timeline of this job can be seen below.

Arrived - 26-May-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 02-Jun-2020
Repair Engineer : Martin Smith
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Velux 3LR A01 WW Remote Repair Details

Manufacturer : Velux

Model : 3LR A01 WW

Customers Fault Description : The remote display shows "low battery level", but even after changing the batteries the message does not go away. I have attempted to reset the remote, but this has not fixed the issue.

Remote Fixer Repair Response (see below) :

This Velux controller arrived safely and on testing was confirmed to just say "low battery" on the screen.

On opening this was due to two issues whereby 1 component had fallen off and another was also upended away from the board (see image).

Both components were replaced which restored full functionality.

Remote Images

 velux remote repair

bad soldering

back of controller