Job Timeline (Ref 5857-6858)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 13-Jun-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 19-Jun-2020
Repair Engineer : Martin Smith
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Gazco MERTIK MAXITROL G30 - ZRHSO Remote Repair Details
Manufacturer : Gazco
Model : MERTIK MAXITROL G30 - ZRHSO
Customers Fault Description : The remote appears to have lost functionalists and despite the red light illuminating the unit will not operate to ignite or extinguish the fire. I have tried changing batteries to no effect. I have a second remote from another fire which works and so I have been able to ascertain that the light up mechanism on the fire is working normally so it appears to be a remote control malfunction
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on testing was confirmed not to be sending a signal, this was due to a faulty US transducer. This was replaced which restored full functionality.
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