Job Timeline (Ref 5869-6872)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 14-Jun-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 19-Jun-2020
Repair Engineer : Martin Smith
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Denon RC-1016 Remote Repair Details
Manufacturer : Denon
Model : RC-1016
Customers Fault Description : The volume buttons are difficult to get the receiver to pick up the command. You normally have to try different angles to get the signal through. More recently the 'volume up' button has completely stopped working.
Remote Fixer Repair Response (see below) :
This AV receiver controller arrived safely and on testing was confirmed to have sluggish buttons.
On opening the issue was found to be due to a mass of liquid contamination over the button array.
The buttons and PCB was cleaned of all contamination which restored full functionality to all buttons.
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