Job Timeline (Ref 5918-6939)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 25-Jun-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 30-Jun-2020
Repair Engineer : Martin Smith
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Tulp YCT-100 Remote Repair Details
Manufacturer : Tulp
Model : YCT-100
Customers Fault Description : ‘Fire on’ button working. Others are Rarely or not at all. Once on won’t switch off and fan heater stopped operating. When buttons pressed can sometimes hear a clicking sound on fire but no response.
Remote Fixer Repair Response (see below) :
This Tulp control arrived safely from Northern Ireland and on testing was found to be responding on each button press.
There was some electronic resistance found on a couple of the buttons. After talking with the customer it was concluded to replace all buttons in case the resistance was the issue. This was done and also the internal mode switch was cleaned.
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