Job Timeline (Ref 6095-7143)

A Timeline of this job can be seen below.

Arrived - 20-Jul-2020
Fault Diagnosed
Remote Beyond Repair
Postage Received
Returned - 21-Jul-2020
Repair Engineer : Martin Smith
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Be modern Detroit Remote Repair Details

Manufacturer : Be modern

Model : Detroit

Customers Fault Description : remote works intermittently and battery compartment cover has a broken catch

Remote Fixer Repair Response (see below) :

This fireplace control arrived safely and on initial testing was found to be transmitting on each button press.

After talking with the customer it was found that the item is very intermittent.  Sadly this was eventually found to be due to poor connections to the IC which is encapsulated under a large mass of black resin.  This has made a repair not possible as the resin cannot be removed.

Luckily we do have replacements available (see image below) this is priced at the same as what a repair would be (£20 plus postage).  This was ordered by the customer.

Clone Image

 

 Remote Images