Mertik Maxitrol Remote Control Repair

Job Timeline (Ref 6280-7367)

Remote Returned to Customer
Item Arrived
Fault Diagnosed
Remote Beyond Repair
Postage Received
Returned to Customer
Repair Engineer: Martin Smith

Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Mertik Maxitrol Controller Repair services Customers Mertik Maxitrol remote control sent for repair we fix Mertik Maxitrol handsets
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Mertik Maxitrol Remote Repair Details

Manufacturer
Mertik Maxitrol
Customer's Fault Description
Remote will turn on the flame to full but will not turn the flame off. The remote blinks on "Turn On" but does not blink on "Turn Off"
Remote Fixer Repair Response

This fireplace control and receiver arrived safely from the United States and on testing the up channel would work but the down channel would not.

The remote was tested as working as normal even though the Ultrasonic Transducer cap was missing its outer shell (see image) 

The Receiver was opened and sadly someone had covered the entire components side of the PCB with "bathroom silicone sealant (see image)", this makes a repair impossible as access to the components and circuit is impossible.  I'm not sure why anyone would put silicone sealant over a PCB for a fire as these are not required to be waterproof, this is not how these are manufactured and therefore has been done after manufacture for whatever reason, possible by the fireplace supplier / installer.

Remote Images

remote items

silicone covered PCB

bad transducer

back of items 

The above images show the actual remote control sent to us by the customer for professional repair services.