Job Timeline (Ref 6681-7852)
A Timeline of this job can be seen below.
MERTIK MAXITROL G6R-H4T16 Remote Repair Details
Manufacturer : MERTIK MAXITROL
Model : G6R-H4T16
Customers Fault Description : Despite loading brand new batteries in this remote control, the display permanently shows a low battery icon. When pressing the increase and decrease buttons, I see a "wifi" symbol but the fire does not respond. I suspect it needs re-syncing, but for now, this remote still needs repairing.
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on testing was confirmed to have a low battery indicator even with a new battery. This was due to a faulty regulator. This was replaced which restored full functionality.
Fireplace Controller Testing Video