Job Timeline (Ref 6681-7852)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 13-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 20-Oct-2020
Repair Engineer : Martin Smith
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MERTIK MAXITROL G6R-H4T16 Remote Repair Details

Manufacturer : MERTIK MAXITROL

Model : G6R-H4T16

Customers Fault Description : Despite loading brand new batteries in this remote control, the display permanently shows a low battery icon. When pressing the increase and decrease buttons, I see a "wifi" symbol but the fire does not respond. I suspect it needs re-syncing, but for now, this remote still needs repairing.

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on testing was confirmed to have a low battery indicator even with a new battery.  This was due to a faulty regulator.  This was replaced which restored full functionality.

Fireplace Controller Testing Video

 Remote Images

mertik remote repair

back of controller