Job Timeline (Ref 6737-7919)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 21-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 19-Oct-2020
Repair Engineer : Martin Smith
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Paragon HE Remote Repair Details

Manufacturer : Paragon HE

Customers Fault Description : the small stand-by button sticks

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on testing 2 of the buttons were sticking / sluggish.

On opening there was some contamination over the button array and PCB contacts.  This was all cleaned up which restored full functionality.

Fireplace Controller Testing Video

Remote Images

 paragon remote repair