Job Timeline (Ref 6771-7960)


Remote Returned to Customer


A Timeline of this job can be seen below.

Arrived - 21-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 04-Nov-2020
Repair Engineer : Martin Smith
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Genesis Remote Repair Details

Manufacturer : Genesis

Customers Fault Description : will not control / startup fire (have changed battery) amber LED at tip of remote no longer blinks when any buttons are pressed

Remote Fixer Repair Response (see below) :

This fire control arrived safely and on testing was found to have faulty buttons.  All four buttons were replaced which restored full functionality. (please note that the customers battery will need replacing soon as it is 7volts instead of 9v)

Fireplace Controller Testing Video

Remote Images

genesis remote repair

back of controller