Job Timeline (Ref 6812-8007)


Remote Returned to Customer


A Timeline of this job can be seen below.

Arrived - 26-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 10-Nov-2020
Repair Engineer : Martin Smith
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Paragon Quartet Remote Repair Details

Manufacturer : Paragon

Model : Quartet

Customers Fault Description : The bottom right (-) button is not operating.

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on testing was confirmed to have a faulty bottom right button.

On opening there was signs of an attempted repair which had broken parts of the print trace.  The print was reworked and a replacement button fitted which restored full functionality.

Fireplace Controller Testing Video

 Remote Images

 Paragon remote repair

bad button

back of controller