Job Timeline (Ref 6817-8012)


Remote Returned to Customer


A Timeline of this job can be seen below.

Arrived - 26-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 04-Nov-2020
Repair Engineer : Martin Smith
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RCS-01C Remote Repair Details

Manufacturer : RCS-01C

Customers Fault Description : Not working at all

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on inspection the battery cover was held on with tape (this cover cant be replaced as spares are not available)

On of the terminals was also found to be bent.  When tested the item was confirmed to be dead.  This was due to breaks in the print near the IR led (see image).  The print was reworked and the terminal replaced which restored full functionality.

Fireplace Controller Testing Video

Remote Images

rcs remote repair

bad battery terminal

broken print

back of controller