Job Timeline (Ref 6821-8016)


Remote Returned to Customer


A Timeline of this job can be seen below.

Arrived - 29-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 10-Nov-2020
Repair Engineer : Martin Smith
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DRU VENTEO E Remote Repair Details

Manufacturer : DRU

Model : VENTEO E

Customers Fault Description : DOES NOT WORK AT ALL, EITHER FOR THE FLAME EFFECT OR FOR THE HEATER. I HAVE REPLACED THE BATTERIES BUT THAT DOES NOT WORK.

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on testing was found to be dead.

On opening this was found to be due to contamination over the negative battery terminal (see image, possibly from a battery leak).  The terminal was cleared of all contaminants which restored full functionality.

Fireplace Controller Testing Video

Remote Images

dru remote repair

bad terminal

back of controller