Job Timeline (Ref 10132-20)

A Timeline of this job can be seen below.

Fault Diagnosed
Remote Repaired
Payment Received
Returned
Repair Engineer : Martin Smith
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SONY RM-ED008 Remote Repair Details

Manufacturer : SONY

Model : RM-ED008

Customers Fault Description : Buttons in particular not working are: Mute, Sound and Programme, do not connect with TV. Some of the other buttons are a bit loose so need to be checked over.

Remote Fixer Repair Response (see below) :

This Sony remote arrived safely and on testing was confirmed to have some sluggish / non responsive buttons.

On opening this was found to be due to contamination over the button array (see image), this was all cleaned up but some buttons still remained sluggish. 

TV Controller Testing Video

Remote Images