Job Timeline (Ref 10266-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 10-Aug-2021Fault Diagnosed
Remote Repaired
Payment Received
Returned - 16-Aug-2021
Repair Engineer : Martin Smith
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Dometic Heki 4plud skylight Remote Repair Details
Manufacturer : Dometic
Model : Heki 4plud skylight
Customers Fault Description : After 12 months of intermittently working it no longer does. It requires a new connector to the battery and unfortunately a small plastic prong that held the battery in place has now broken off. None of the buttons work.
Remote Fixer Repair Response (see below) :
This Dometic remote arrived safely and on testing was confirmed to be dead and one of the battery terminals was faulty.
The PCB was removed and battery corrosion was found on the print causing an open circuit, the print was reworked and one of the buttons replaced. Two of the terminals were replaced using spring terminals which restored full functionality.
Window Controller Testing Video
Remote Images
