Job Timeline (Ref 13168-20)

A Timeline of this job can be seen below.

Arrived - 05-Sep-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 10-Sep-2022
Repair Engineer : Martin Smith
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Velux Remote Repair Details

Manufacturer : Velux

Customers Fault Description : Battery Compartment near battery spring terminal is cracked. As a result the batteries disconnect often in use.

Remote Fixer Repair Response (see below) :

This Velux window remote arrived safely from Suffolk and on inspection the back case was confirmed to be cracked causing the negative terminals to be badly positioned.

A replacement back case was fitted which restored full solid functionality. 

Remote Images