Job Timeline (Ref 13444-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 04-Oct-2022Remote Inspected
No Fault Found
Postage Payment Received
Returned - 12-Oct-2022
Repair Engineer : Martin Smith
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Ultraframe Monarch Conservatory Fan / Light Remote Repair Details
Manufacturer : Ultraframe Monarch
Model : Conservatory Fan / Light
Customers Fault Description : With the batteries in it, the red light works but it does not switch on / off the lights or fan. In the last month, on a very rare occasion, it suddenly worked, but has not again since then.
Remote Fixer Repair Response (see below) :
This Conservatory Fan / Light remote arrived safely from Devon and on inspection there was foil and a loose part of the internal casing inside the battery compartment. Also some of the cases retaining clips were not tight meaning the case was loose, replacement cases cannot be obtained as spares are not available.
On testing the remote was found to be transmitting on each button press as per normal operation (see testing video), the control was opened to check for defects but no fault could be replicated.
This item has been classed as no fault found.
Fan Controller Testing Video
Remote Images
