Job Timeline (Ref 15091-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 08-Mar-2023Fault Diagnosed
Remote Repaired
Payment Received
Returned - 20-Mar-2023
Repair Engineer : Martin Smith
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Hormann HS{M}2/4 Remote Repair Details
Manufacturer : Hormann
Model : HS{M}2/4
Customers Fault Description : not picking up on buttons bottom and left
Remote Fixer Repair Response (see below) :
This Hormann remote arrived safely from Swansea and on testing was found to have a very weak signal on all buttons.
When opened the issue was found to be that the RF aerial coil was totally broken away form the PCB (see image).
The RF coil was refitted which restored a strong solid signal at 40.698Mhz as normal functionality (see testing video).
It is not known if the customer detached the aerial when trying to open the device but other than the detached aerial no issue could be found with the buttons / signal.
Garage Door Controller Testing Video
Remote Images
