Valor dream electric fire Remote Control Repair

Job Timeline (Ref 19542-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Valor dream electric fire Remote Repair Details

Manufacturer
Valor
Model
dream electric fire
Customer's Fault Description
Both buttons not working, tried changing batteries 3 times with known working batteries from another device.
Remote Fixer Repair Response

This Dimplex remote control arrived safely from East Sussex and on adding batteries was found to be transmitting without any button being press.

This was due to the contacts of the rubber keypads decomposing and shorting the contacts (see image).  The PCB was cleared of all contaminants and then replacement conductive pads glued under both buttons.  This restored full functionality. 

This remote was returned UGTEE APR 19th 2024, contamination over the button array was found, once cleaned up the remote worked as normal.  Returned 19th Apr 2024 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Valor  dream electric fire  Remote Control - Front Image

Valor  dream electric fire  Remote Control - Inside Image

Valor  dream electric fire  Remote Control - Back Image