Infinity 890cf Remote Control Repair

Job Timeline (Ref 19561-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Infinity 890cf Remote Repair Details

Manufacturer
Infinity
Model
890cf
Customer's Fault Description
I think it’s the start/stop button as I have managed to change the time and date when I’ve changed the batteries. It just doesn’t seem to switch the fire on or off. The battery level shows low even when we’ve changed the batteries.
Remote Fixer Repair Response

This heater remote control arrived safely from Cambridgeshire and on testing was found to respond on all buttons as per normal operation.

The power button on this remote is a time delayed button, this means that the button must be held for about 3+ seconds before the remote will turn on, this is normal operation.  

All buttons were tested and all were found to function as expected. A strong radio frequency signal was present on each press.

The low battery indicator was not noticed when inserting our own batteries. The customer is to re-test using brand new quality branded batteries on return.

The remote was tested over a couple of hours at random intervals without any issue being found. 

It may be possible that the issue is with the receiver, some model heaters have battery packs within the receiver which require changing periodically, please see details at https://www.charltonandjenrick.co.uk/wp-content/uploads/2014/09/5747-Infinity-890-CF-Ng-LPG-Iss-12.pdf  


Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Infinity 890cf Remote Control - Front Image

Infinity 890cf Remote Control - Inside Image

Infinity 890cf Remote Control - Back Image