Focal point evoke Remote Control Repair

Job Timeline (Ref 20607-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Focal point evoke Remote Repair Details

Manufacturer
Focal point
Model
evoke
Customer's Fault Description
Remote control doesn’t work anymore
Remote Fixer Repair Response

This fire remote control arrived safely and on inspection the battery terminal was damaged because an incorrect sized battery was inserted (these remotes require a CR2025 and not a CR2032 which is too thick)

Unfortunately the PCB was also cracked across the middle, possibly from an attempted opening prior to arrival with us. Luckily we did have a spare PCB which was fitted and full functionality was restored.

It will be fitted with a correct CR2025 on return. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Focal point  evoke Remote Control - Front Image

Focal point  evoke Remote Control - Inside Image

Focal point  evoke Remote Control - Back Image