Job Timeline (Ref 20607-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 03-Jan-2024Fault Diagnosed
Remote Repaired
Payment Received
Returned - 25-Jan-2024
Repair Engineer : Martin Smith
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Focal point evoke Remote Repair Details
Manufacturer : Focal point
Model : evoke
Customers Fault Description : Remote control doesn’t work anymore
Remote Fixer Repair Response (see below) :
This fire remote control arrived safely and on inspection the battery terminal was damaged because an incorrect sized battery was inserted (these remotes require a CR2025 and not a CR2032 which is too thick)
Unfortunately the PCB was also cracked across the middle, possibly from an attempted opening prior to arrival with us. Luckily we did have a spare PCB which was fitted and full functionality was restored.
It will be fitted with a correct CR2025 on return.
Remote Images
