Hormann Remote Control Repair

Job Timeline (Ref 20617-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Hormann Remote Repair Details

Manufacturer
Hormann
Customer's Fault Description
I have a Hormann garage door. I have two remotes. One works fine. The other had also been working fine but then suddenly stopped working. I thought it must be the battery and so I changed it for a new one. Unfortunately it still doesn't work. The remote has a red light when I press the button but it doesn't seem to make contact with the opening mechanism. My remote model is Hormann HSE2-868 CE 0682.
Remote Fixer Repair Response

This Garage remote arrived safely and on testing was found to be transmitting a strong RF signal on both button presses.

The controller was then tested randomly over a few days with no fault being replicated.

It is thought that it may be either a battery issue or a pairing issue.  I will leave a Duracell battery inside the remote on return to eliminate a customer battery issue. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Hormann  Remote Control - Front Image

Hormann  Remote Control - Back Image