Hormann HSE2 - 868 - BS Remote Control Repair

Job Timeline (Ref 21018-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Hormann HSE2 - 868 - BS Remote Repair Details

Manufacturer
Hormann
Model
HSE2 - 868 - BS
Customer's Fault Description
The 3 fobs were working but very slowly. I assumed that the batteries needed replaced. I have put 3 new batteries in the fobs but they aren't working any longer and no light appears when I press the buttons. I'm not sure if they need repair or re-programmed but how do I reprogramme if I can't get a light from the fob when i depress the buttons?
Remote Fixer Repair Response

These garage door remotes arrived safely from Inverness and on testing each was found to transmit on each button press as per normal.

The customer is to test the remotes using batteries such as Eveready (just in case of bad batteries being the issue) 

These items have been classed as no fault found. 

 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Hormann   HSE2 - 868 - BS Remote Control - Front Image

Hormann   HSE2 - 868 - BS Remote Control - Back Image