Job Timeline (Ref 22844-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 09-Oct-2024Remote Inspected
No Fault Found
Postage Payment Received
Returned - 30-Oct-2024
Repair Engineer : Martin Smith
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TULP YCT-100 Remote Repair Details
Manufacturer : TULP
Model : YCT-100
Customers Fault Description : Impossibilité d'allumer la cheminée avec la télécommande. Nous avons changé la pile sans succès.
Remote Fixer Repair Response (see below) :
This fire remote control arrived safely from France and on testing was found to be transmitting on each button press as per normal operation. The remote was tested over a 24-hour period at random intervals with no fault being found.
The customer is to ensure a brand new 12v battery is installed and then try to pair the remote using the dial on the back of the remote. If this fails it may be the receiver itself that is at fault.
Remote Images
