Job Timeline (Ref 23586-20)

A Timeline of this job can be seen below.

Fault Diagnosed
Remote Beyond Repair
Awaiting Return Postage Payment
Repair Engineer : Martin Smith
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Gutmann Remote Repair Details

Manufacturer : Gutmann

Customers Fault Description : Even though I replaced the batteries, this remote is not turning on and off the fan or light

Remote Fixer Repair Response (see below) :

This Gutmann remote arrived safely and on testing was found to have two non functioning buttons (the fan up and down buttons)

When opened there was signs of contamination over the print, this was cleaned up and unfortunately corrosion was found within the bouble layered / double sided print.  An attempt was carried out to bridge any visible open circuits by it did not rectify the issue. Due to the damage a repair is not possible.

There is a clone available that will work the cooked hood (it just looks different to the original remote) this can be found at  https://remoteshop.co.uk/shop/cooker-hoods-extractor/gutmann-extractor/

As per our sites service details all return postage fees are fixed at £6 - all items are return by Tracked methods to reduce the risk of loss or damage!

If you wish us to dispose of this remote then please contact us via our Contact Page to inform us (Please remember to Quote Your Name, Address and Reference Number - RF23586)

If no payment is received within 3 months of 12-Dec-2024 then this remote will be disposed of as per our terms and conditions.

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